Dear Customer,

We are pleased that you are interested in data protection. We would like to give you an easily understandable overview of the data processing practices and our privacy compliance measures in relation to our delivery websites, applications and related services (we’ll call all of these together simply the “platform” below). Our goal is to provide you with an amazing customer experience while keeping your personal data secure. Trust, transparency and honesty are our leading principles. Your trust in our product is the reason why we can provide you with an amazing customer experience.


We are Sungur restoran gıda sanayi ticaret limited şirketi, but usually we just use the name AYDAN RESTAURANT. You can always contact us via the following methods:
E-mail address:

As regards the processing activities conducted on our platform, Aydan restaurant will be the data controller responsible for what happens with your personal data. “Data controller” is a legal term and simply means that we are the party determining how your personal data is processed, for what purposes this is done and by what means.

If you have any questions about data protection at Aydan restaurant, you can also contact us at any time by sending an email to

If you would like to contact our group’s data protection officer, please reach out to our group data protection officer at (who can also be reached at our physical address). Please be aware, however, that our group data protection officer will generally not be able to process your data subject requests. These will be responded to solely by the local privacy team which can be reached under the contact details provided above.


As a customer, you have the choice which information you would like to share with us. Please be aware, however, that when signing up to our platform, you are required to accept our terms of use. Legally speaking, this means you will enter into a contract with us under which you are entitled to use the platform, in accordance with the terms of use. Of course, we need some information from you to be able to perform our obligation under this contract. However, it is entirely up to you to choose whether you would like to provide such information or would rather not use our platform.

Basically, you can take the following steps to control and manage how much personal data you share with us:

Cookies & similar technologies: You can set your device or web browser to decline cookies and similar technologies (which is also possible through our consent manager). If you deactivate these technologies, you will no longer see any personalized contents, offers or ads.

Direct marketing: If you do not want to receive newsletters or offers from us, you can unsubscribe at any time. In this case, we will not be able to send you any cool offers any more.

No data sharing:: If you don’t want to share any information with us at all, that’s a shame. Of course, you are free to decline the creation of a user account. In this case, you are free to decline the creation of an account, or to delete it at any time.


Under the EU General Data Protection Regulation (GDPR) and other data protection laws, you can assert the following legal rights against us

  • Right to access
  • You have the right to be informed which data we store about you and how we process this data. This also includes receiving a copy of your data.
  • Right to rectification
  • If you notice that processed data is incorrect, you can always ask us to correct it.
  • Right to erasure
  • You can ask us at any time to delete the data we have stored about you.
  • Right to restriction of processing
  • If you do not wish to delete your data, but do not want us to process it further, you can ask us to restrict the processing of your personal data. In this case, we will archive your data and only reintegrate it into our operative systems if you wish us to do so. However, during this time you will not be able to use our platform, otherwise we will process your data again. We will also restrict the processing of your data if you have requested us to delete it but we are not able to comply with your request due to the applicability of statutory retention periods.
  • Right to data portability
  • You can ask us to transmit the data stored about you in a machine-readable format to you. In this context, we will make the data available to you in JSON or another customary format.
  • Right to withdraw consent
  • You can revoke your given consent at any time or object to the further processing of your data.
  • Right to object
  • You are free to object to receiving newsletters or any other direct marketing communications at any time.

You also have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data, which is processed on the basis of Art. 6 (1) f) GDPR (data processing on the basis of a balance of interests); this also applies to any profiling for the purposes of Art. 4 (4) GDPR. If you object, we will no longer process your personal data in the future unless we can prove compelling grounds for the processing that outweigh your interests, rights and freedoms.

Automated decision-making

On the platform, we do not subject you to any decisions based solely on automated processing, including profiling, producing a legal effect for you or similarly significantly affecting you. However, we do operate on our platform various fraud detection and prevention systems; these will determine in an automated way, based on your behavior on our platform, whether you might be a fraudulent actor.

We also provide you with a personalized user experience on our platform so you will see contents based on your previous orders or meal preferences. You are free to request us to provide you with a non-customized experience instead of tailoring the platform to your needs.

In any case, you always have the right to contact us and challenge a decision made by our automated systems. To do this, just get in touch with us.

Right of complaint

If you believe that we have done something wrong with your personal data or your rights, you can complain to a supervisory authority at any time. You can raise a complaint about our processing of your personal data with the data protection authority in the EU Member State of your habitual residence, at our seat of business, your place of work or the place where you think a violation of the GDPR has occurred. You can also lodge a complaint with our international lead supervisory authority in Berlin, Germany.

To exercise your rights, you can use the functions provided in your user account at any time. For example, if you would like to delete your data, or receive a copy of it, you can do so directly by logging in to your profile to delete it or be granted access to your data. Alternatively, you can also contact and request our customer support to assist you.

Please note that we are usually receiving a large number of requests – so self-service deletion or access to your personal data will always be the fastest way to exercise your rights.



In this section you can find general information about the categories of personal data we process about you. For your understanding, personal data is information that directly identifies you (such as your name or photo picture) or enables us to indirectly identify you (for example, on the basis of a user ID linked with the personal information in your profile).

You will find more detailed information on our processing activities below, in the next section. But our data processing activities on the platform can be summarized by reference the main categories of personal data:

a. Account data (master data)

This includes your name, email address, password, telephone number, country, and your age.

Why do we process this category?
This data is your master data, which we absolutely need for you to use our platform. Without an email address / telephone number and a password, you cannot create a profile. Together with your name, this is your master data. We need your age to ensure that you are not a minor.

b. Delivery data

This includes your name, delivery address, phone number, order details and order ID.

Why do we process this category?
In accordance with the principle of data minimization, we only provide our riders and restaurants with the information that they need from you to prepare and deliver your order.

c. Order history data

This includes your order history, selected restaurants, invoices, order ID, comments on orders, information on payment method, delivery address, successful orders and canceled orders.

Why do we process this category?
Each time you place an order, this information will be added to your profile. You can view all this information in your profile at any time. We will use this information to improve our services and optimize the platform for your interests.

d. Location data

This includes your address, postcode, city, country, as well as your device’s longitude and latitude.

Why do we process this category?
We need this data to be able to deliver your orders (or enable the restaurant you have ordered from to deliver it to you). We create the longitude and latitude automatically in order to be able to process your delivery address in our other linked systems, such as our Rider app, and to display your address to our riders.

e. Device information and access data

This includes your device ID or other device identification, operating system and corresponding version, time of access, configuration settings, and your IP address.

Why do we process this category?
Each time you access our platform this information is stored by us for technical reasons. We also use parts of this information to detect suspicious behavior at an early stage and to protect our platform.

f. Customer care data

This includes your name, address, telephone number, email address, or your ID from any social media.

Why do we process this category?
If you contact us, we collect this data because we need to know who we are talking to and what we have been talking about so that we can help you with your reason for contacting us. This also applies if you leave comments on social media on our fan pages. We do not combine this data with your account data on our platform, but we can still identify you by your social media ID.

g. Marketing contact and communications data

This includes your name, email address, telephone number, and device ID.

Why do we process this category?
If you would like to receive an email, an SMS or an in-app push notification from us, we need certain information to send you the messages. Instead of addressing you with “Hey You”, we find it more customer friendly to address you with your name. This category of personal data is also used by us to contact you, for example, if a product cannot be delivered and we want to offer you an alternative instead.

h. Payment data

This includes your payment method, and encrypted, pseudonymized credit card information.

Why do we process this category?
We need this information to initiate your payments and assign them to the orders you have placed. We also need this data to store your payment information for future orders (if you give us your consent to do so).


We only process your data if this is lawful and you can reasonably expect it to be processed. Still, in order to be able to offer you our online platform, the processing of your personal data is essential. You do provide us with some of this data proactively by entering them on your device. Other data we collect automatically when you are using our platforms.


As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

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